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Frequently Asked Questions (FAQ)

             

 

Pre-Purchase

What is the difference between Full Release and Trial Version?

Do you offer exam pass guarantee? 

Why use a simulator?

How is it different from a real router?

How is my credit card and personal information so safe?Are there any alternate payment options?

How does the purchasing process work?

What are the minimum system requirements to install Sem-Sim?

What is your refund policy?

 

Installation & Troubleshooting

 

What are the installation steps?

How do I know if the installation is successful?

I get "Unable to Access Database" error. What should I do?

I get "The Application encountered an error. Behavior maybe unpredictable." error. What should I do?

How can I resolve "run time error 430"?

 

 

What is the difference between Full Release and Trial Version?

The Full Release contains all features including ability to configure the routers. It also includes a complete set of over 70 flash cards. The full version permits you to practice router configuration and test your skills using detailed labs, tests and troubleshooting exercises which are provided with complete solutions. The full version contains over 200 supported commands. The trial version supports a subset of these commands. It is provided solely to enable you to evaluate the capabilities of SemsSim before a purchase. Click here to download a free trail version with a free subset of flashcards and a free completely configurable troubleshooting exercise !

Buy now to get a special price of $39.99 only! ($135 value)

 

Do you offer exam pass guarantee?

Sem-Sim reinforces your learning by acting as a supplementary study aid to any book or training on Cisco® IOS (CCNA) by letting you practice the concepts and techniques. Immediate application of principles you learn in books ensures your thorough understanding and easy retention. Sem-Sim enhances your chances of success in exam tremendously and lets you perform the much feared tricky simulation questions on the exam with ease! With all these features it is easy for us to offer you We offer unconditional refund if you do not clear your exam the very first time!

We are confident of our product and offer you a free of cost evaluation version with many features! Download here .

 

Why use a simulator?

It necessary to have atleast some practical experience for success in exam or performing your job as a Cisco ® engineer. This means purchasing equipment or joining an expensive (and may we add slow) lab. Sem-Sim overcomes these issues by providing you access to over 200 commands (see list here). Besides being cost effective, it also saves you the time and headache of joining or setting up a lab.

 

How is it different from a real router?

Sem-Sim does not aim to replace a real router. It is a learning tool. The simulator does not support real traffic and does not have any Cisco® code running on it (we are not affiliated or endorsed by Cisco®. Disclaimer available here ) . It aims at helping you understand router configuration tasks by simulating commands required for understanding key concepts. Total number of IOS commands is huge and only a subset is needed for frequently performed tasks. Our list of supported commands is available here.

 

How is my credit card and personal information so safe? Are there any alternate payment options?

We use PayPal and Regnow to process our payments. You need not be concerned about your credit card number and personal information since all of the transaction is performed directly on their secure site.


About PayPal:
With over twenty five million registered users and growing, PayPal is the Internet's preferred online payment processor. All of the transaction is performed on PayPal's secured site using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. After your payment is approved, PayPal sends us a notification. We do not see your credit card details. While paying for Sem-Sim, your experience is totally safe!

About RegNow:
Regnow is one of the most popular payment processor for software companies on the web and is totally safe. They use a VeriSign certificate for Secure Socket Layer (SSL) transactions. VeriSign certificates offer strong RSA-based encryption for secure transactions and allow a wider variety of browsers to be used than with certificates from other companies. All of this means that your credit card information is sent directly to the credit card processor in a highly secure manner, and that the cherished "lock" appears in your browser, assuring you that the transaction is being transmitted securely. If you are not comfortable ordering online with a credit card, you are welcome to choose an offline order option in the payment section of the order process when using RegNow. RegNow accepts mail, fax, wire, and PO (if applicable) ordering options in addition to ordering online . RegNow also accepts phone orders for Sem-Sim through their 24x7 order desk at 1-877-353 7297. The campaign/product Id required for phone orders is 96881. You will also need to provide your 6 character product code (listed in bold) under the registration menu of the trail version you are trying to register.

 

How does the purchasing process work?

Simply click "Unlock" (found under the registration menu) on the Trial version and follow the instructions. That’s all!

Here is a process overview for your convenience:
To make a purchase, click on the "Unlock" button in the Trial Version. This will take you to a web page where you can securely provide PayPal your credit details. After you make the payment, we shall email you a registration code. Enter the registration code on the registration screen (found under the registration menu of the trial version) and click register. It’s that simple!


What are the minimum system requirements to install Sem-Sim?

The following are the minimum system requirements:

Windows™ 95/98/ME/NT/2000/XP

Pentium® 90MHz

5 MB Free Space

24 MB RAM

We encourage you to try FREE Demo Version and be assured that Sem-Sim works on your system.


What is your refund policy?

We are confident of the value that our product brings to you. Sem-Sim's functionality and features can be tested prior to purchase. A free evaluation version is available here with free-of-cost & no obligation features such as a free troubleshooting lab.

We not only refund you the full amount you paid and but also offer you the product (and support from our qualified professionals) free of cost, if you fail your exam for ANY reason. No questions asked, we will refund your full money if you are did not clear your paper the first time! We also have a very responsive support team that will work through issues that you might have.


What are the installation steps?

Unzip (extract) the downloaded file to a temporary folder using WinZip or any other extraction utility for archives compressed in .zip format. Click on the Setup.exe and follow the instructions on the screen. The installation process will automatically extract all files and install Sem-Sim Router Simulator to your system. Just follow the instructions.

 

How do I know if the installation is successful?

In the rare case of an installation problem, you should see the following message on the first screen (right after the welcome splash): "Not Able To Access DB. Please check README"

 

When the software is successfully installed and is able to communicate with its components you should see the following message on the welcome screen:

 

Sem-Sim Simulator

www.SemSim.com

Welcome to Sem-Sim! This software provides a comprehensive educational environment for mastering router configuration.


Click here to view the welcome screen snapshot.

 

I get "Unable to Access Database" error. What should I do?

Please check the ReadMe.txt file in the folder where you installed Sem-Sim.

 

I get "The Application encountered an error. Behavior maybe unpredictable." error. What should I do?

This generally serves as a warning. If Sem-Sim is working seemingly correctly after this, there should be no problem. The purpose is just to warn our technical team of an inappropriate optimization or a potential problem. Help us further improve Sem-Sim by informing our technical staff of the error at support@semsim.com. Please include the following:

* Contents of ErrorLog.txt

* The OS you are running on (i.e. Windows 98, NT 4.0, etc.)..

* Detailed description of the problem.

* Detailed steps to reproduce the problem, if possible.

* The version of the product you are using.

 

How can I resolve "run time error 430"?

This is probably because you do not have MDAC 2.1 or newer version on your computer. MDAC is a standard data access component that is installed on all new systems. Perhaps you uninstalled some software that wrongly uninstalled MDAC from your machine. MDAC is distributed free by Microsoft and ships with internet explorer 5 and above, XP, windows 2000.
Please resolve this by going to Microsoft's site and installing MDAC (2.8 is latest version). This will be useful not just for Sem-Sim, but for a lot of other softwares also, since it is assumed to be a standard pre-installed component on most systems.